Terms & Conditions

Welcome to FurBaby Co., your online pet store in Karachi, Pakistan for cat food, dog food, cat litter, pet treats, grooming products, and everyday pet supplies. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before shopping with us.

1. Orders & Product Availability

All orders placed through FurBaby Co. are subject to product availability and order confirmation. We offer a range of pet products online, including cat food, kitten food, dog food, cat litter, treats, supplements, grooming essentials, toys, and accessories.

FurBaby Co. reserves the right to cancel or refuse an order in cases of incorrect product information, pricing errors, payment issues, suspected fraudulent activity, or unavailable stock. If payment has already been received for a cancelled order, an appropriate refund will be arranged.

2. Prices & Payments

All product prices are displayed in Pakistani Rupees (PKR). Prices, discounts, and promotional offers may change without prior notice.

Available payment methods will be displayed during checkout. Customers are responsible for providing accurate payment and order information when purchasing pet food and other pet supplies online.

3. Shipping & Delivery in Pakistan

FurBaby Co. aims to make buying pet food and pet care products online convenient for customers. We deliver orders to serviceable locations across Pakistan, subject to product availability and delivery coverage.

Delivery times may vary depending on the customer's location, stock availability, courier services, weather, and other unforeseen circumstances.

Customers must provide a complete and accurate shipping address and contact number. FurBaby Co. is not responsible for delivery issues caused by incorrect customer information or circumstances beyond our reasonable control.

Applicable delivery charges will be displayed at checkout or communicated before order confirmation.

4. Returns, Replacements & Refunds

Customer satisfaction is important to FurBaby Co. However, due to hygiene and product safety considerations, opened pet food, treats, supplements, and other consumable pet products are generally not eligible for return.

If an order contains a damaged, defective, incorrect, or otherwise eligible product, customers should contact us within 7 days of receiving their order.

Customers must provide an order confirmation, receipt, or other valid proof of purchase. Photographs or other supporting information may be requested to assess the claim.

Approved returns, replacements, and refunds will be handled according to the applicable return policy. Refund processing times may vary depending on the payment method and relevant payment provider.

Nothing in this policy limits any rights customers may have under applicable law.

5. Product Information & Descriptions

FurBaby Co. makes reasonable efforts to provide accurate product names, descriptions, images, prices, ingredients, sizes, and nutritional information for cat food, dog food, cat litter, treats, supplements, and other pet supplies available on our website.

Product packaging, labelling, or appearance may vary due to manufacturer updates. Customers should check the product label and manufacturer's instructions before use.

We recommend reviewing product specifications carefully to ensure the selected product meets your pet's requirements.

6. Pet Health & Safety

FurBaby Co. provides pet food and pet care products for the everyday needs of cats, dogs, and other pets, where applicable.

Product descriptions and website content are intended for general informational purposes and do not replace professional veterinary advice, diagnosis, or treatment.

Before introducing new cat food, dog food, treats, supplements, or other dietary products, customers should consider their pet's age, weight, allergies, medical conditions, and nutritional requirements. Consult a qualified veterinarian if your pet has specific health or dietary concerns.

Always follow the manufacturer's feeding, usage, and storage instructions. Keep products stored appropriately and observe any expiry dates.

7. Website Use & Intellectual Property

Customers agree to use the FurBaby Co. website lawfully and responsibly. Unauthorized access, fraudulent activity, interference with website operations, and misuse of website content are prohibited.

Website content, including logos, brand names, graphics, photographs, text, and product descriptions, may not be copied, reproduced, or distributed without appropriate authorization.

8. Promotions, Discounts & Offers

FurBaby Co. may offer discounts, promotional codes, special deals, and offers on selected pet food, cat litter, accessories, and other pet products.

All promotions are subject to their stated terms, validity periods, product availability, and any applicable restrictions. Unless expressly stated otherwise, promotions cannot be combined with other offers.

FurBaby Co. reserves the right to modify or discontinue promotions where permitted by applicable law.

9. Limitation of Liability

FurBaby Co. makes reasonable efforts to maintain accurate website information and reliable online shopping services. However, we do not guarantee uninterrupted website access or that all website information will always be error-free.

To the extent permitted by applicable law, FurBaby Co. is not responsible for indirect losses arising from website interruptions, courier delays, or the misuse of products contrary to manufacturer instructions.

This section does not exclude or limit any liability that cannot legally be excluded or limited.

10. Changes to Terms & Conditions

FurBaby Co. may update these Terms & Conditions from time to time. Revised terms will be published on this page and will take effect as stated in the update, subject to applicable law.

Customers are encouraged to review this page periodically.

11. Contact FurBaby Co.

For questions about orders, cat food purchases, dog food, pet supplies, shipping, returns, or refunds, please contact our customer support team using the contact information provided on our website.