Refund policy

Returns, Replacements & Refunds

Customer satisfaction is important to FurBaby Co. However, due to hygiene and product safety considerations, opened pet food, treats, supplements, and other consumable pet products are generally not eligible for return.

If an order contains a damaged, defective, incorrect, or otherwise eligible product, customers should contact us within 7 days of receiving their order.

Customers must provide an order confirmation, receipt, or other valid proof of purchase. Photographs or other supporting information may be requested to assess the claim.

Approved returns, replacements, and refunds will be handled according to the applicable return policy. Refund processing times may vary depending on the payment method and relevant payment provider.

Nothing in this policy limits any rights customers may have under applicable law.